Managed Services Common Features

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NetCare Service Plans Feature List

	Feature in all Manged Services Packages

	Management Portals
		o End Client Portal

	Software Tools
		o Agent Software o Gateway Software o Remote Agent Deployment o Script Deployment Engine o Wake-on-LAN Tool

	Zenith IntelliMonitoring (Servers Only)
		o 2500 IntelliScripts o Network Device Monitoring o Linux Performance Monitoring

	Custom Monitoring
		o Custom Event Log Monitoring o Custom Application Monitoring o Custom Performance Monitoring

	Preventative Maintenance Checks
		o Antivirus Installation Check o Antivirus Definition Monitoring o Microsoft Patch Management o Microsoft Patch Deployment Engine o Microsoft Patch Troubleshooting using Patch Doctor o Antispyware Scans (Desktops only) o SMART Hard Drive Checks o Performance Monitors o Asset & Inventory Scans

	Reporting
		o System Profile Reporting o Asset Change Reporting o Microsoft Patch Reporting o Antivirus Monitoring Reporting o Executive Reporting o Monthly Data Export

	Remote Control Software
		o LogMeIn

	GUI-based Script Development
		o Advanced Scripting Engine

	PSA Integration
		o ConnectWise o Autotask o Tigerpaw

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